DRESS HIRE BUSINESS GUIDE

Managing Rental Returns

1 min read
Keep returned rental items organised, update booking status and prepare inventory for its next hire.
Dress hire business owner preparing a rental order in her studio
THE START-UP GUIDE

A clear return process helps keep your availability accurate and your next booking on schedule.

Review expected returns

Check which rentals are due back and confirm the item, customer, return date and next upcoming booking.

When an item is returned

  1. Inspect the garment for damage or missing items.
  2. Record any relevant notes for your business.
  3. Move the booking to the appropriate completed or returned status.
  4. Begin cleaning and preparation for the next rental.

Do not release inventory too early

A garment should only be treated as ready for the next customer when it has actually returned and you have enough time to clean and inspect it. Your configured booking buffer helps protect this turnaround period.

Check the next booking

If the same garment is booked again soon, confirm the next fulfilment date and prioritise preparation accordingly.

Tip: Review expected returns alongside upcoming rentals so late items are identified before they affect the next customer.

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